Elon Musk’s Shocking Apology After Mysterious Global Outage Leaves Tens of Thousands in the Dark

So, Elon Musk had to step in and apologize after tens of thousands found themselves staring at the dreaded “no internet connection” screen—talk about a universal panic button, right? His satellite internet venture, Starlink, the shiny brainchild aimed at zapping high-speed internet into the remotest corners of the globe, experienced a globe-spanning blackout. Imagine, satellites zooming around at 550km above us, yet here we are, offline on Earth. Starlink reportedly went down at 9 pm on July 24, leaving customers hanging, some missing important meetings, others demanding refunds—because when your virtual world crashes, so does your real one. And just when you think the internet race is all smooth sailing, this hiccup reminded everyone that space tech can mess up too, no matter how stellar the ambitions. Curious about what really went sideways and how Musk’s SpaceX plans to make sure this cosmic glitch doesn’t repeat itself? LEARN MORE

Elon Musk has been forced to apologise after tens of thousands of people were left without internet connection.

It comes after the tech mogul’s satellite internet constellation company Starlink, a subsidiary of SpaceX, suffered a global blackout.

At 9pm yesterday, 24 July, Starlink posted on X to say it was experiencing a network outage, adding that they were ‘actively implementing a solution.’

Musk shared the message, writing: “Service will be restored shortly. Sorry for the outage. SpaceX will remedy root cause to ensure it doesn’t happen again.”

Despite trying for a speedy solution, Starlink customers were left with no connection for several hours, with the problem persisting into the early hours of this morning (25 July).

Many frustrated customers took to X to vent their frustrations as the internet outage caused disruption to their work.

“I couldn’t attend a meeting, now I’m in serious trouble. You owe us a refund,” one wrote, while another added: “You guys gonna reimburse us for this massive outage that’s got me kicked out of work?”

Meanwhile, others were quick to compare Starlink to other internet providers which have more regular outages, pointing out, ‘this is the first time in a year Starlink has been down,’ adding: “Stop complaining about a refund for 1 hour or whatever it will be lol. You really going to complain about 1 hour or $0.17 of service?”

Another Musk fan commented: “Starlink, huge company. Brief outage and the owner and CEO immediately apologises for the interruption and reports to the public that service will soon be restored.

“Wow!! Never seen Comcast, ATT, Verizon, etc have such incredible customer service, let alone from ownership. Elon rocks!”

And a third wrote: “It is wild people are complaining about #Starlink going down for the first ever. We get internet through the air from machines flying through space. We all could use some gratitude and perspective.”

Elon Musk apologised for the Starlink outage (Michael Gonzalez/Getty Images)

Musk launched Starlink with a goal to provide high speed internet access to remote areas of the world, which would usually struggle with traditional broadcast access.

It uses a satellite constellation in low Earth orbit, at around 550km altitude, to provide internet to all corners of the Earth, including Maritime and aviation internet.

So, while its capabilities are undoubtedly impressive, those in remote areas with no access to any other forms of internet connection are bound to feel frustrated when any issues arise.

LADbible has contacted Starlink for comment.