“Heartless Decision: Doctor Exposes Insurance Company’s Unbelievable Stunt Against Breast Cancer Patients!”
Bored Panda has reached out to Dr. Potter via email for further comment, and we’ll update the article as soon as we hear back from her.
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A doctor made a huge splash on the internet after calling out an insurance company which interrupted her in the middle of surgery
Image credits: Getty Images / Unsplash (not the actual photo)
Dr. Potter, who works in Austin, Texas, was appalled by the entire situation and posted a video about it on TikTok
“It’s 2025, and insurance just keeps getting worse.”
Image credits: drelisabethpotter
“I just did two bilateral DIEPs and two bilateral tissue expanders for patients, and I’ve never had this happen before. During the second DIEP, I got a phone call into the operating room saying that United Healthcare wanted me to call them about one of the patients who was having surgery today, who was actually asleep having surgery. They said I had to call right now. So I scrubbed out of my case, and I called United Healthcare, and the gentleman said he needed some information about her.”
Image credits:“He wants to know her diagnosis and whether her impatience day should be justified. And I was like, do you understand that she’s asleep right now and she has breast cancer? And the gentleman said, actually, I don’t. That’s a different department that would know that information.”
Image credits: drelisabethpotter
“And I was like, well, she does need to stay overnight tonight. You have all the information with you, because I got approval for this surgery, and I need to go back and be with my patient now.
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