“Heartless Decision: Doctor Exposes Insurance Company’s Unbelievable Stunt Against Breast Cancer Patients!”
It’s out of control. Insurance is out of control. I have no other words.”
You can watch the full viral video right here
@drelisabethpotterIt’s 2025, and navigating insurance has somehow gotten even more out of control… I just performed two bilateral DIEP flap surgeries and two bilateral tissue expander surgeries. During one of the DIEP cases, I was interrupted by a call from United Healthcare—while the patient was already asleep on the operating table. They demanded information about her diagnosis and inpatient stay justification. I had to scrub out mid-surgery to call United, only to find that the person on the line didn’t even have access to the patient’s full medical information, despite the procedure already being pre-approved. It’s beyond frustrating and, frankly, unacceptable. Patients and providers deserve better than this. We should be focused on care, not bureaucracy. I just have no other words at this point♬ original sound – Dr. Elisabeth Potter
Image credits: Chad Davis (not the actual photo)
The company that the doctor called out is one of the most powerful businesses in the entire world
Dr. Potter has gone viral on TikTok, social media, and in the media after calling out UnitedHealthcare for interrupting an important operation. Not only did the company allegedly dispute the patient’s care while she was in surgery, but the insurance representative also did not have access to the patient’s medical history.
UnitedHealth Group Incorporated is a US multinational for-profit company that specializes in health insurance and health care services. It sells insurance products under UnitedHealthcare. Meanwhile, it also sells healthcare services under the Optum brand. It is the world’s largest healthcare company in terms of revenue.
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