“Heartless Decision: Doctor Exposes Insurance Company’s Unbelievable Stunt Against Breast Cancer Patients!”
The group had a revenue of $371.6 billion in 2023, an operating income of $32.36 billion, a net income of $23.14 billion, and assets worth $273.7 billion.
At the time of writing, UnitedHealth Group ranked 8th on the 2024 Fortune Global 500 list, with a market capitalization of $460.3 billion as of December 20, 2024.
Dr. Potter is an Austin, Texas-based board-certified plastic surgeon and DIEP (deep inferior epigastric perforator) specialist. She has a large following of 28.9k people on TikTok and 31.3k on Instagram.
Her video on TikTok, where she explained what happened with the insurance company and her patient, currently has over 4.6 million views and counting. Meanwhile, the doctor also shared two follow-up videos on the topic, in which she gave a couple of updates.
UnitedHealthcare told the Daily Mail that Dr. Potter’s claims are supposedly unconfirmed. “There are no insurance related circumstances that would require a physician to step out of surgery and it would create potential safety risks if they were to do so,” a representative of the company told the outlet.
“We did not ask nor would ever expect a physician to interrupt patient care to answer a call, and we will be following up with the provider and hospital to understand why these unorthodox actions were taken.”
Meanwhile, UnitedHealthcare shared the same response with the team at Newsweek, more or less word for word.
“The trend is disturbing. There is no room in healthcare where the pressure of insurance isn’t felt by both patients and doctors. Not even the operating room. When will we say enough is enough and push back? I’d say now. This is already out of hand,” Dr. Potter told Newsweek via email.
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