Inside the Secret Lives of the Ultra-Rich: Shocking Tales from Luxury Hotels and Restaurants Revealed
It’s also worth nothing that we’re like 100 yards away from the other building. We even had 24 hour valet to come pick them up and drive them around literally on call if they didn’t want to walk through the snow. We have a better restaurant than the 5* place at normal prices, a nice gym, nice pool, the whole 9 yards. Thiswas a wipe-your-a*s if you ask nice kind of hospitality environment that most people really enjoyed.
He couldn’t really find anything to complain about but he was still interrogating me. Then he asked me about the ski lockers.
Do you have ski lockers?
Yes, sir. The ski locker is on the first floor, just across the walkway from the tram center so you can unload without having to walk up any stairs. The locker number is just your room number. Here’s your combination.
Do you have boot warmers?
No, sir. We do not.
He’d finally found something to go off about. The dude threw his head back and let out a big, “Oooooh.”
You don’t have boot warmers? What kind of place doesn’t even have boot warmers in the locker room. You expect me to put on my skis when they’re frozen cold in the morning. What am I supposed to do, put them in my room where they’ll get all smelly?
Dude proceeded to unleash on my for a good three or four minutes all the pent up rage he’d been building for the last hour or so, except his target was how ridiculous it was that we didn’t have electric bootwarmers in his private ski locker at the luxury hotel. I worked in high end hospitality for ten years, and probably the second worst a*s-chewing I ever received from a customer was over our lack of f*****g boot warmers.
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