Inside the Secret Lives of the Ultra-Rich: Shocking Tales from Luxury Hotels and Restaurants Revealed
He gave me the typically s****y attitude interrogation. What’s going on? Why did this happen? Are you incompetent? Yadda yadda.
It was really unpleasant but I’m a pro. I was doing pretty good at the hospitality verbal kung fu and not giving him anything to be pissed off at me about. He started asking about the amenities of the hotel, looking for an opening.
Do you have a pool? Yes, sir we do. Here’s your key.
Do you have a restaurant? Yes, sir. Its really fantastic. Here’s a voucher for a meal on us. Would you like me to make you a reservation?
Do you have a spa? Yes. We have steam rooms, sauna, and a masseuse on contract. We also would be happy to take you to the 5* spa at any time. Here’s the number for our valet driver. What time would you prefer your appointment?
It’s also worth nothing that we’re like 100 yards away from the other building. We even had 24 hour valet to come pick them up and drive them around literally on call if they didn’t want to walk through the snow. We have a better restaurant than the 5* place at normal prices, a nice gym, nice pool, the whole 9 yards. Thiswas a wipe-your-a*s if you ask nice kind of hospitality environment that most people really enjoyed.
He couldn’t really find anything to complain about but he was still interrogating me. Then he asked me about the ski lockers.
Do you have ski lockers?
Yes, sir. The ski locker is on the first floor, just across the walkway from the tram center so you can unload without having to walk up any stairs. The locker number is just your room number. Here’s your combination.
Do you have boot warmers?
No, sir. We do not.
He’d finally found something to go off about. The dude threw his head back and let out a big, “Oooooh.”
You don’t have boot warmers? What kind of place doesn’t even have boot warmers in the locker room. You expect me to put on my skis when they’re frozen cold in the morning. What am I supposed to do, put them in my room where they’ll get all smelly?
Dude proceeded to unleash on my for a good three or four minutes all the pent up rage he’d been building for the last hour or so, except his target was how ridiculous it was that we didn’t have electric bootwarmers in his private ski locker at the luxury hotel. I worked in high end hospitality for ten years, and probably the second worst a*s-chewing I ever received from a customer was over our lack of f*****g boot warmers.
So I’ve played at a lot of these venues with rich clientele, but the one that takes the cake is the rich cockwaffle that comes and demands we play [Insert Pop Song on the No. 10 Billboard] because his little princess likes it. Now while we have taken requests before, what’s difficult here is that my fellow colleagues and I, professional string musicians, are getting paid by the venue to play classical music. That we have pre-agreed on and prepared. My colleagues and I do not know the melody nor harmony nor even the bloody key of generic pop song No. 7. Not even that, but we are not getting paid by you or your “little princess”, so we aren’t gonna play it. Not that this makes us exactly…loved by some of the venues patrons.
TL;DR: Average snobby rich people, but also many celebrities were encountered with a mix of good and bad experiences including Jenifer Aniston and Michael Ian Black.
I used to be the head host and event manager for a very popular and swanky restaurant in Austin, Texas. For the most part they were quite civil and in no way demanding for special accommodations (the owners of the restaurant required us to notify management in order for them to get special treatment however). They clearly did not want to make a fuss about being there and what not. Regarding generic rich people, it was never quite that bad, although I did have one guy slip two $100 bills at different times in order to move up the waiting list faster, and another couple who came in to eat before heading next door to ACL to see Jack White. It was a weekend night at 6:30, our busiest time, and I informed him it would be a 2 to 2.5 hour wait. He immediately got agitated and started to go on about how he had tickets to the show and needed to be seated immediately and at this point I can tell he has already had way too much to drink. I pointed out to him that pretty much everyone in the restaurant was pretty much doing the same and they made reservations. He got angrier with me because he had called earlier trying to make a reservation. We don’t take reservations for the current day after 5 pm so he was lead to believe I lied to him and asked for my manager and begin to berate and insult me in front of all the other guests. Luckily the no nonsense manager was on duty and asked him to leave and while doing so took one of our chairs outside the entrance and through it into oncoming traffic.
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