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People are inclined to think that aesthetically appealing items will work better, even if they are actually more defective or inefficient. Pretty appearance also makes cosnumers more tolerant of minor errors in design.
This proves that user experience can’t be just functional. Attractive design shouldn’t be just a ‘nice’ addition, it plays a big role in how consumers perceive products.
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They tried testing 26 variations of an ATM user interface (this usually involves screens and other elements that create a connecting point between humans and computers), asking 252 participants to evaluate their aesthetic appeal as well as ease of use. They found that the influence of aesthetics was stronger in their ratings of user experience than the actual ease of use.
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