“Mind-Boggling Moments: 118 Unbelievable Customer Fails That Will Leave You Speechless!”
#1 Charge Them For A Cappuccino, VIP Price
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#2 Customer Service “Sucks” Nowadays
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#3 If They Get Bigger, I Would Start Worrying. Possible Food Spoilage Or Alien Infestation
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Since this list is blatant proof that customers aren’t always right, let’s look at how the opposite of this phrase came to be and why it’s so important in the realm of customer service.
The slogan is believed to have been coined by Marshall Field, who introduced this idea when he established Chicago’s first department store in 1893. Then Henry Gordon Selfridge took this concept overseas to London, where he popularized it further.
#4 Scammers Never Take A Day Off
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#5 “I Love To Work In Customer Service”
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#6 This Person Didn’t Know What A Bay Leaf Was
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The original quote was actually longer, saying that “Right or wrong, the customer is always right.” Almost 100 years later, César Ritz introduced this mentality to the hospitality industry when he founded The Ritz Carlton Hotels.
His was a bit different, stating that “Le client n’a jamais tort,” which translates to the customer is never wrong.
#7 Scrolled Across This Gem Someone Posted Today At A Local Grocery Store
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#8 Do You Lemonade?
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#9 Customer Guessed I Was Around 3-4 Months Along. I’m Not Pregnant
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Before this phrase was introduced to the customer service industry, the client wasn’t exactly treated well. In fact, it was the opposite. The person who bought the product was fully responsible for inspecting its quality and reporting any problems before the item was purchased. It wasn’t up to the seller to reveal anything about the commodities they offered or provide assistance to the customer.
